Returns & Refunds policy

At HyperCart Commerce, we strive to ensure that you are completely satisfied with your purchase. However, if you encounter any issues with your order, we offer a flexible exchange policy to address your concerns.

Exchanges and Eligibility

Goods once sold can only be exchanged within 7 days of delivery. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, altered, or show signs of wear will not be accepted for exchange.

Exchange Process

To initiate an exchange, please contact our customer support team at hypercart.biz@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant images if the product is defective or damaged. Once your request is approved, you will be guided through the exchange process.

Shipping Costs

Customers are responsible for the shipping costs associated with returning the item for exchange unless the item was received in a damaged or defective condition. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Non-Returnable Items

Certain items are exempt from exchange. These include:

- Perishable goods (such as food, plants, etc.)

- Customized or personalized products

- Clearance or final sale items

Defective or Damaged Items

If you receive a defective or damaged item, we will cover the shipping costs for the exchange. Please notify us within 7 days of delivery with proof of the defect, and we will arrange for a replacement or exchange as soon as possible.

Contact Us

For any further questions regarding our refund policy, feel free to contact us at hypercart.biz@gmail.com. We are here to assist you and ensure a smooth exchange process.